Terms & Conditions

Introduction

Welcome to Prime Cars, your trusted destination for providing automotive accessories and various carefully selected products designed to meet customer needs with the highest standards of quality and service. By using our website or completing any purchase through it, you agree to comply with the terms and conditions outlined below.

Acceptance of Terms

Using the website, creating an account, or placing any order constitutes explicit acceptance of these Terms & Conditions, Privacy Policy, and Return & Exchange Policy.

Accounts

• The customer is responsible for maintaining the confidentiality of their account information and password.
• The customer must provide accurate, complete, and up-to-date information.
• The administration reserves the right to suspend or cancel any account if false information is suspected or in case of misuse of the website.

Products & Pricing

• We strive to ensure the accuracy of product descriptions and prices displayed.
• Actual product colors or specifications may slightly vary from the images shown.
• The website reserves the right to modify prices, products, or offers at any time without prior notice.
• All prices are listed in Kuwaiti Dinar unless otherwise stated.

Orders & Payment

• All orders are subject to availability and approval.
• The website has the right to cancel any order in case of pricing errors, incorrect data, or product unavailability.
• Orders are confirmed after payment completion or order approval depending on the selected payment method.

Shipping & Delivery

• Orders are delivered within the timeframe specified during checkout.
• Delivery times may be affected by circumstances beyond the control of the store or shipping companies.
• The customer is responsible for providing accurate delivery address and contact details.

Intellectual Property

All content on the website, including text, images, logos, and designs, is the property of Prime Cars or its licensed partners and may not be used or reproduced without prior permission.

Limitation of Liability

The store is not responsible for any indirect damages or losses resulting from misuse of products or services provided.

Amendments

The store reserves the right to modify these Terms & Conditions at any time, and any updates become effective once published on the website.

Contact

For inquiries or complaints:
Prime Cars
Phone: +965 98911116

---

Privacy Policy

Introduction

Prime Cars respects the privacy of its customers and is committed to protecting personal data in accordance with applicable laws and regulations in the State of Kuwait.

Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Delivery address
• Order and transaction details
• Any information voluntarily provided when contacting us

Use of Information

The data is used for the following purposes:

• Processing orders and completing purchases
• Providing customer support
• Sending order updates
• Improving user experience and services
• Complying with legal and regulatory requirements

Data Protection

We implement appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Information Sharing

We do not sell or rent customer data to any third parties. However, data may be shared with:

• Shipping and delivery companies
• Payment service providers
• Government authorities when legally required

Cookies

The website may use cookies to enhance browsing experience and analyze site performance.

User Rights

The user has the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of data where legally applicable

Contact

For any privacy-related inquiries:
Phone: +965 98911116

---

Return & Exchange Policy

Returns

Customers may request a return within 14 days from the date of receipt, subject to the following conditions:

• The product must be in its original condition
• The product must not be used, installed, or damaged
• Original packaging and all accessories must be included
• Proof of purchase must be provided

Exchanges

Products may be exchanged within 14 days of receipt if:

• The product is defective or damaged upon arrival
• A wrong item was received
• A replacement item is available in stock

Non-Returnable / Non-Exchangeable Items

Returns or exchanges are not accepted in the following cases:

• Used or damaged products due to misuse
• Products modified or installed after delivery
• Custom-made or specially ordered items
• Products missing original packaging or accessories

Damaged or Incorrect Items

If a damaged or incorrect item is received, please contact us within 48 hours of delivery and provide clear photos of the issue.

Shipping Fees

• If the error is from the store, all shipping costs will be covered by the store.
• If the return is due to customer preference, shipping fees may be deducted if applicable.

Refunds

Refunds will be processed using the original payment method within 7 to 14 business days after approval of the return request.

Contact

Prime Cars
Phone: +965 98911116